No downloads, no service network — but the model code on the rating plate gets you most of the way there.
SOZT publishes no manuals. There is no support site, no PDF linked from any listing, and no downloads section — the manual ships in the box and that is the whole of it. Every one of the 30 listings in this catalogue is an Amazon listing and nothing else, which means the bullets, the attribute table and the photographs are the only public specification that exists.
That is why every product page on this site reproduces the full attribute table off the listing rather than summarising it: if your manual has gone, the listing is the document you have left. Where a model number exists we print it, because it is the one identifier a seller will recognise.
Three identifiers matter, and people mix them up. The model code
is the short alphanumeric on the rating plate — SOZT writes them as
SDZ45, LMES108, WQJR-T50 and so on, and
20 of the 30 listings carry one. The ASIN is Amazon's
identifier, ten characters beginning B0, and it is the one that
takes you back to the exact listing. The third is the fulfilment
SKU that sometimes appears in Amazon's own attribute table — values
like FBA-ice shovel-ST — and that one is not a model number at all;
quoting it will confuse a seller rather than help.
SOZT does not publish a code list either. The codes below are the standard
set used across this class of commercial ice maker, and E2 is by
some distance the one people search for. Treat this as orientation, not as a
service manual: if the machine is in warranty, message the seller before opening
anything.
| Code | What it means | What to check first |
|---|---|---|
E1 | Water supply fault | The machine is not seeing incoming water. Check the supply is on, the inlet hose is not kinked, and the inlet filter screen is not blocked. On a plumbed unit this is usually a closed valve; on a fill-by-hand unit it is usually the float. |
E2 | Water level / float sensor | The most-searched SOZT code. The float or level sensor is not reporting a correct level — commonly scale on the sensor, a stuck float, or a reservoir filled above the mark. Descale, check the float moves freely, and refill to the line rather than to the top. |
E3 | High-temperature / condenser | Ambient or condenser temperature out of range. Give the machine its stated clearance, clean the condenser filter, and keep it out of direct sun and away from an oven. |
E4 | Ice full / harvest fault | Either the bin really is full — which is normal and the machine will restart as ice is used — or the full sensor is obstructed by a bridged sheet of ice. |
Two things people search for that do not exist as such. SOZT publishes no troubleshooting guide — the codes above are the standard set for this class of machine, not a SOZT document. And SOZT sells no spare parts: there is no parts listing, no filter, no pump, no water inlet valve sold separately anywhere in the catalogue. On a machine at this price the practical position is that a failure inside the warranty is a replacement and a failure outside it is the end of the machine. Buy accordingly, and keep the box and the ASIN.
Before assuming a fault, check the two things that are not faults. A full bin stops production, by design — the machine restarts when ice is taken out. And the bin is insulated, not refrigerated, so ice sitting in it melts, the meltwater is recycled, and the machine appears to run without the level rising. Neither is a defect.
After that, the usual order is: supply water on and unobstructed; inlet filter clean; condenser filter clean and the machine given its stated clearance; then descale, because scale on the evaporator and on the level sensor causes both thin ice and phantom error codes, and hard water brings it on fast.
SOZT sells through Amazon only — there is no SOZT web shop and no service network. In practice that means:
Be sceptical of any SOZT phone number or postal address that is not on its Amazon listing. No verified corporate contact is published anywhere else, and a support line for a brand with no corporate presence is a common shape for a scam.
More on the brand behind these machines in Is SOZT a Good Brand? What the Ratings Actually Show.
Written from SOZT's own Amazon listings. Availability last checked 2026-09-08; every figure is rebuilt from the listings rather than typed in.
Address: 24855 Johnt Reidprkw, Scottsboro AL 55768
Phone: +1-507-639-8400
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